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Development of a Best Practice

Cathleen Holzknecht and fellow Dant Clayton employees team up to document 'best practice' work instructions. 010403 dant.jpg (7186 bytes)

 

April 11, 2001; Louisville, Kentucky: For some organizations, documenting work instructions is perceived as a daunting task considering the amount of time and resources required and the overwhelming number of instructions that need to be written. However standard work procedures are an integral part of maintaining process consistency in order to:

  • Meet production goals

  • Stay within budget

  • Eliminate confusion among workers

  • Meet quality objectives

The value of developing work instructions lies in the communication between the users of the process. The goal is to communicate current methods, differences in methods, new ideas, and merge ideas into a 'best practice' that is workable for all users of the document.

 

Dant-Clayton, a Louisville manufacturer of stadium bleachers, understands that the benefit of developing work procedures outweighs the effort it takes to do it. Approximately 30 employees from Dant's construction division assembled together for three days to exchange information about how their key installation processes are performed in the field with the intent to build the framework for a 'best practices' manual. The groups used a rapid paced approach where every individual within a group identified their key process steps for a given task. They then reviewed and discussed differences until the group reached agreement. Then they dissected each step into detailed sub-steps. Through group consensus, the work instruction was born from integrating individual practices into the best practice. In addition, the group documented 'tips', important quality checks, and problems with recommended solutions. As a result, the construction crew united at a new level by the exchange of ideas and the formation of the manual.

 

The process of documenting work instructions may seem grueling, but if the approach is packaged differently, the result can initiate process improvements and produce a usable living document. For more information about ISO9000:2000 and/or kaizen training/implementation support, contact Mike Paten [email protected] or Aimee Cecil [email protected]  or phone: (502)367-2186 

 

MTTC

119 Rochester Drive
Louisville, KY 40214

[email protected]
(502)367-2186
fax (502)367-4261

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, 2001, 2002 All Rights Reserved

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