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ISO 9001:2000, the "Move from Conformance to Performance" in a nutshell ...

ISO 9001:1994 required you to prove you "do" what you say (conformance) ... ISO 9001:2000 also requires you to prove that what you "did" actually worked (performance).

A similar analogy (in ISO terms) is the distinction between "verification" and "validation". We must not only "verify" that a product is designed and built to specified requirements ... we must also "validate" that it performs as intended.

Sometimes the supplier's view of how well a product performs or a service is provided does not meet the expectations of the end user, or customer. ISO 9001:2000 requires you to get the customer's perception on how well you're doing so you can provide products and services that better meets their needs.

So ... what's really "new" in ISO 9001:2000? Nothing ... as long as you can say:

You have meaningful/actionable measures of customer satisfaction (you know how they feel about you).

Your quality manual is written with the customer in mind (they know what you're doing and where to go for help).

You monitor and measure supplier performance in a way that builds mutual trust and a commitment to improvement.

You evaluate/manage the risks associated with potential failures to prioritize and implement meaningful preventive actions.

You establish a few meaningful corporate level performance measures ... related to customer satisfaction, supplier performance and quality system effectiveness, and monitor progress towards achievement of related improvement objectives.

Your quality system is understood, followed and maintained - and is continually evaluated for improvement.

In short, you've gone beyond just keeping records to show procedures have been followed (conformance) to analyzing data to prove processes really work as intended (performance).

Of course, for those of us familiar with the intent of ISO 9001:1994, none of this is REALLY new, is it?

Let us help you make the "Move from Conformance to Performance". Call or email us today ...

 MTTC can help you make the “Move from Conformance to Performance” in a timely and cost effective manner.  For more info, call Mike Paten or Aimee Cecil at (502) 367-2186 or visit our web site at http://www.mttc.org.

 

MTTC

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Louisville, KY 40214

[email protected]
(502)367-2186
fax (502)367-4261

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