-Business
Skills Program-
Customer
Service
Course
Objectives
People
skills don’t come naturally to everyone, but dealing with customers on a
daily basis requires some level of responsiveness and sociability.
Participants will learn basic people, phone and e-mail skills that enable
them to handle their duties effectively.
n
Hello, may I help you?
n
How the customer is right, even if they are wrong
n
I heard you; you don’t have to yell.
n
What is important vs. what is whining
n
Legal issues
Who
Should Attend
Anyone
who deals with the public, but especially those within the Customer
Service sector, will benefit from this course.
Length
The
Customer Service program lasts approximately four hours.
For
more information about MTTC's Business Skills Program contact
Christina K. Harper, Business Training Manager:
Phone: Phone:
(502) 367-2186 Ext. 715 ~
Fax: (502) 367-4261
Web:
www.mttc.org ~
Email: [email protected]
Major credit cards & company checks accepted
Map to Conference Center
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